We hope you will allow us another chance to provide you with exceptional service. We appreciate you bringing it to our attention and giving us an opportunity to rectify the situation. Once again, we sincerely apologize for the distress caused by this incident. We deeply regret that our employee's response was not in line with our commitment to providing excellent customer service, we will make sure to forward your experience to the store´s manager so this can be reviewed as soon as possible with the representative involved. We want you to know that we take your feedback very seriously, and we are committed to addressing this issue promptly. We sincerely apologize for the disrespectful behavior you encountered during your visit to our Z Gallerie store in Roseville, CA. Emma, Thank you for sharing your experience with us. Shame on your Z Galleries for tolerating this type of abusive behavior in your store! I was stunned! I've never encountered such rude and disrespectful behavior! I gave up on my purchase and left the store embarrassed, humiliated and a bit shaken! The way he flew off his handle so quickly I'm sure it's not a secret to management that he has an explosive behavior.
He then v irritated snapped at me and said "you're just gonna have to wait your turn like everyone else!". After waiting for about 5 minutes while the same worker did not even glance in my direction and no other customers approached, I asked him if there was another cashier. No customers were in front of me, but upon closer look I realized that a transaction had been started. While the rest of the group was browsing, I went to the cash register to make a purchase but was told by the cashier that someone was already being helped. On 5/27/23 afternoon my husband and our friends from out of town visited the Z Gallerie store at the Fountains in Roseville, CA.
0 kommentar(er)
